Customer Support Officer

Job Details:

• Location: Kaki Bukit, Shun Li Industrial Park

• Working Days: 5 days a week

• Working Hours:

  1. Rotating Shift (Morning: 7am-4pm or Afternoon: 1:30pm-10:30pm), off 2 days per week

  2. Permanent Night Shift (10pm-7am), off 2 days per week

• Night Shift Allowance: $10 per night shift

• On the job training is provided. First month training conducted during office hours (8am-5pm)

Job Description

• Liaise with customer on work programs and service activities

• Liaise with the operation coordinators on work schedules, manpower allocation and scheduling

• Answer and record all incoming requisition from customers

• Disseminate work requests to operation teams

• Updating of work orders and schedules

• Prepare calls records summary including subcontractors work request

• Ensuring tools and equipment are issued and returned in proper working condition

• Data entry of records

• Other duties as when assigned by Supervisors

Job Requirements

• Minimum GCE O Level, NITEC or equivalent

• Good interpersonal and communication skills

• Positive work attitude, self-driven, independent, team player with strong service mindset

• Ability to work independently as well as part of a team.

• Applicants with call center or customer service experience will have an added advantage.

• Must be willing to work on shift schedules

• Contractual role (opportunity to convert to a permanent role based on performance)

At Kwong Ngee Engineering Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage

2. Generous annual leave and public holiday entitlements

3. Opportunities for professional development and career advancement

4. Collaborative and inclusive team environment

5. Company-sponsored team-building and social activities