Location: Singapore
Employment Type: Full-time
About the Role
We are seeking a proactive and customer-focused Customer Success Manager to join our Singapore team. In this role, you will build strong client relationships, ensure successful product adoption, and drive long-term customer satisfaction and retention.
Key Responsibilities
- Serve as the primary point of contact for clients, ensuring their needs are understood and met.
- Drive product adoption, onboarding, and training to maximize customer value.
- Monitor customer health metrics, usage data, and feedback to identify risks and opportunities.
- Collaborate with internal teams (sales, product, support) to resolve client issues and improve user experience.
- Develop account plans and strategies to grow customer relationships and achieve renewals/expansion.
- Advocate for customers by relaying insights and feedback to product and leadership teams.
Qualifications
- Bachelor's degree in Business, Communications, or related field.
- 25 years of experience in customer success, account management, or client-facing roles.
- Strong relationship management, communication, and problem-solving skills.
- Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
- Experience with CRM tools (Salesforce, HubSpot, or similar) is a plus.
- Fluent in English; proficiency in other Asian languages is an advantage.
What We Offer
- Opportunity to manage high-value client relationships in Singapore and the APAC region.
- Competitive salary and performance-based incentives.
- Professional growth and development opportunities in customer success and account management.
- Collaborative, diverse, and customer-focused team culture.
