Customer Success Manager

Role Description

This is a part-time hybrid role for a Customer Success Manager based in Singapore, with flexibility for some remote work. The role involves building strong relationships with clients and ensuring their satisfaction and retention. Key tasks include responding to client inquiries, analyzing feedback to improve engagement strategies, fostering customer loyalty, and collaborating with the team to enhance customer experiences.

Qualifications

• Strong Customer Satisfaction and Customer Service skills to address client needs and deliver outstanding experiences.
• Proficiency in Analytical Skills to interpret customer data and provide actionable insights for improvement.
• Proven expertise in Customer Retention and Relationship Building to foster long-term client partnerships.
• Excellent communication and interpersonal abilities to engage with diverse stakeholders.
• Experience in using CRM tools is an advantage.
• Ability to manage time effectively and adapt to a part-time, hybrid working schedule.