Customer Success Manager

Role Description

This is a part-time hybrid role for a Customer Success Manager based in Singapore, with the flexibility to work remotely on certain days. The role involves nurturing strong relationships with clients, ensuring customer satisfaction, and driving customer retention. Daily tasks include understanding client needs, providing exceptional support, analyzing customer feedback, and implementing strategies to optimize customer success.

Qualifications

• Proven skills in Customer Satisfaction and Customer Service
• Strong ability to build and maintain lasting relationships with customers
• Analytical Skills to evaluate customer data and improve customer retention
• Experience in fostering Customer Retention through engagement strategies
• Excellent communication and problem-solving abilities
• Proficiency with customer relationship management (CRM) tools
• Familiarity with AI concepts and technologies is a plus
• Bachelor's degree or equivalent experience in Business, Marketing, or a related field