Customer Success Manager

Role Description

This is a part-time hybrid role located in Singapore, with the flexibility to work from home on certain days. As a Customer Success Manager at Superhuman AI, you will build and maintain strong relationships with clients, ensuring their satisfaction and engagement with our platform. Key responsibilities include onboarding new customers, providing support, identifying growth opportunities, resolving concerns, and ensuring high customer retention rates.

Qualifications

• Strong skills in Customer Satisfaction, Customer Service, and Customer Retention
• Proficiency in building and maintaining strong client relationships and fostering trust
• Analytical skills to evaluate customer success metrics and identify opportunities for improvement
• Excellent communication and problem-solving abilities
• Ability to work independently within a hybrid work environment
• Experience in customer success, account management, or a related field