The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities
- Own overall relationship with assigned clients
- Ensure retention and satisfaction of all assigned clients
- Aid clients in achieving their goals
- Cross-sell and upsell of products and services
- Assist in training courses and educational materials for active clients
Qualifications
- Experience in customer success, preferably in the Asian markets
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated accountability, proactiveness, and deep analytical skills
- Prior B2B sales will be an advantage
- Proficiency in Mandarin required. Other languages would be an advantage
What we offer
- Competitive remuneration (fixed + variable)
- Mentoring and training
- Opportunity to participate in international expos
- Existing client book assigned to you
- Career growth and promotion opportunities
- Flexible working arrangements
DM for more information
