Customer Success Manager (Edtech Products)

2-5 Years

SGD 3,000 - 5,000 per month

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Early Applicant

Job Description

New clients onboarding, including training and other initial deployment related works
Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
Account servicing, conduct refreshment training, support and troubleshooting
Attending to client's inquiries timely and promptly
Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved