Location: Singapore (On-site / Hybrid options available)
Job Description:
We are seeking an experienced and strategic Customer Success Director to lead our customer success function in Singapore. You will be responsible for driving customer retention, satisfaction, and growth by building strong client relationships, leading a high-performing team, and aligning success initiatives with business objectives.
Key Responsibilities:
- Lead and manage the customer success team to deliver world-class client experiences
- Develop and execute customer success strategies that maximize retention, expansion, and satisfaction
- Serve as an executive point of contact for key accounts, building long-term partnerships
- Collaborate with sales, product, and support teams to ensure customer needs are met
- Define and monitor customer success KPIs, including churn, NPS, adoption, and expansion metrics
- Oversee onboarding, training, and product adoption programs for enterprise clients
- Identify upsell and cross-sell opportunities in collaboration with sales teams
- Provide strategic insights and feedback to influence product development and innovation
- Manage escalations and ensure effective resolution of complex customer issues
Requirements:
- Bachelors degree in Business, Marketing, or related field; MBA preferred
- 812 years of experience in customer success, account management, or client services, with at least 35 years in a leadership role
- Proven track record of managing enterprise clients and driving customer success outcomes
- Strong leadership and people management skills with experience building and scaling teams
- Excellent communication, negotiation, and stakeholder management skills
- Familiarity with SaaS, B2B technology, or subscription-based business models
- Proficiency with CRM and customer success tools (Salesforce, Gainsight, HubSpot, etc.)
- Strategic thinker with the ability to balance customer satisfaction and business growth
What We Offer:
- Competitive executive-level salary with performance-based bonuses
- Flexible hybrid/remote working arrangements
- Opportunity to lead customer success strategy in a fast-growing organization
- Professional development, leadership training, and continuous learning opportunities
- Collaborative and innovative work culture
How to Apply:
- Submit your resume and a brief cover letter through [Job Portal/LinkedIn Apply].
