Customer Service Specialist

Key Responsibilities:

• Deliver excellent customer service and ensure a welcoming experience for all customers
• Assist customers with product inquiries, recommendations, and purchases
• Handle customer feedback and resolve issues in a professional manner
• Support retail operations including cashiering, stock management, and visual merchandising
• Work closely with the team to achieve outlet sales and service targets

Requirements:

• At least 1-2 years of customer service / retail experience (beauty industry experience preferred)
• Strong interpersonal and communication skills
• Service-oriented with a positive attitude and grooming that reflects brand image
• Able to work retail hours, weekends, and public holidays as required
• Passion for beauty, skincare, and customer satisfaction