Customer Service Specialist (Order Fulfilment)
12 months contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Responsibilities:
- Efficiently process and handle enquiries & orders by following the SOP and Work Instruction provided.
- First level support for quality services enquiries
- Professional and timely manner of multi-tasking through multiple systems to meet customer timelines.
- Meet all defined KPI's on monthly basis
- Maintain full compliance to reduce company risk / Audit queries
- Follow coaching/training schedules listed at Country level for job related ERP / CRM / Application training including soft skill trainings, and other company driven training in consultation with your manager / HRBP for personal development.
- Support and maintain customer complaints management through use of operational platforms
- Investigate and resolve customer complaints following company guidelines
Requirements:
- Degree/Diploma in a Science discipline is preferred
- Prior experience in a customer service role is preferred
- Proficient in Microsoft office e.g., Excel on v-lookup and pivot functions
- Knowledge on SAP and SalesForce.com is preferred
- Understanding of the organization goals in terms of short-term financial results as well as broader long-term objectives.
- Understanding of the fundamental drivers of profitability and works to maximize these on all occasions
- Aware of financial implications of day-to-day work
Interested parties, please click on APPLY button.
Alternatively, you can share your CV at [Confidential Information]
EA License: 94C3609
Reg No: R1440247
