Location: Aljunied
Shift : Mondays to Thursdays, minimum commitment of 5 hours per day and end shift at 9pm
- Handle inbound and outbound collection calls in a call centre environment
- Communicate and explain breakdown of amount payable to customers in detail
- Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions,Telcom Support Service Providers, Healthcare and Commercial portfolios
- To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
- Arrange and negotiate payment with customers
- Perform administrative duties, enquiries and accounts monitoring
- Update and maintain the Credit Collection Systems
- Any other ad-hoc duties assigned
Requirements:
- Candidate should possess at least a Diploma
- Possess at least 1year of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collection
- Able to speak English proficiently
- Excellent communication and interpersonal skills
- Service-oriented and results driven
- A team player and independent worker
