Handle inbound and outbound collection calls in a call centre environment
Communicate and explain breakdown of amount payable to customers in detail
Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions,Telcom Support Service Providers, Healthcare and Commercial portfolios
To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
Arrange and negotiate payment with customers
Perform administrative duties, enquiries and accounts monitoring
Update and maintain the Credit Collection Systems
Any other ad-hoc duties assigned
Requirements:
Candidate should possess at least a Diploma or Degree
Possess at least 2 years of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collection
