Customer Service Representative

Job Summary
A global leader in technology consulting and digital transformation, our client delivers innovative solutions that enhance business performance and resilience. With deep expertise in cloud computing, data analytics, and AI-driven insights, they help organizations modernize systems, improve scalability, and accelerate operational efficiency. Their end-to-end approach to enterprise transformation empowers companies across industries to innovate with confidence and stay competitive in a rapidly evolving digital landscape. Our client is looking for a Customer Service Representative responsible for being the first point of contact with customer enquiries and issues.

Main Responsibilities

• Perform outbound calls to users who leave callback
• Provide first call resolution to users who called into hotline which is public facing, advising on issues
• Liaise with other teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Handle emails as assigned by team leader
• Handle responses via the Chatbot

Qualification and Profile

• Minimum O-Level Certification

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on Apply here to drop your resume or email at [Confidential Information].

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241