Customer Service Representative (Office Concierge/5.25 days/Central)

Job Description

• Ensures highest standard of service delivery to tenants/ customers/ visitors.

• Handle first level enquires, through incoming calls, email or walk in

• Understand tenants/ customers/ visitors needs and provide quick, accurate and satisfactory answer to their queries and concerns.

• Gather tenants/ customers feedback and sentiments and escalate to the relevant parties for further actions.

• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with tenants/ customers.

• Ensure smooth visitors registration.

• Assist and provides support for tenant events activities in the aspects of registration to ensure events organized by tenants within the building premises run smoothly.

• Manage car park application include promoting season parking.

• Coordinating with relevant parties on tenant directory, digital panel, website and TV screen.

• Maintains and improves service level quality by adhering to standards and guidelines.

• Attend to urgent cases referred by Building Manager.

Interested applicants, please click on Apply Now. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522