If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a
Customer Service Representative in Eaton's
GEIS business, based in
Singapore. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals.
If you have Customer Service experience and is able to use SAP (QTC module) you are highly encouraged to apply.
What You'll Do
Acting as a link between the company's HAC business and the customer, handling all matters for the customer from order to delivery
- Create and maintain SAP part numbers to ensure accurate and up-to-date system data.
- Act as the primary liaison between customers and the company, responding to inquiries and resolving issues efficiently.
- Establish and execute the order entry process for HAC business, including:
- Submit EUD documentation to the compliance to meet regulatory requirements
- Issue IC orders to plants and monitor progress
- Provide Order Acknowledgement/Order Confirmation to customers promptly
- Coordinate with plant planners on ETO related requirements
- Communicate with customers regarding delivery arrangements to ensure on-time shipment
- Handle RMA processes in collaboration with plants
- Develop and manage material planning based on order demand and inventory levels to ensure smooth supply chain operations.
- Coordinate internal resources to meet customer requirements and maintain high satisfaction levels.
- Continuously improve order processing and customer service workflows for greater efficiency.
- Ensure all activities comply with company policies and industry regulations.
Qualifications
Bachelor degree
5 years and above experience in order management and customer service
Skills
SAP,MS office
Strong communication skills, process management and problem solving
Cross-function cooperation and team work
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
