About Us:
World Marketing Group (WMG) is a regional leader in crossborder parcel and mail logistics across Asia. As a licensed postal service operator, we manage a robust network that enables smooth eCommerce clearance and delivery, serving markets in Singapore, Malaysia, Hong Kong, China, and beyond.
Role Summary:
We are seeking a detail-oriented and proactive Customer Service & Project Management Executive for our Project Management & Customer Service (PMCS) team to support our logistics operations. This hybrid role is ideal for someone who thrives in a fast-paced environment and is equally comfortable liaising with clients, managing project deliverables, and navigating compliance and regulatory processes.
Key Responsibilities:
Customer & Project Management:
- Serve as the key point of contact for client communications and service updates.
- Track service requests, project timelines, and updates across teams (sales, operations, warehouse).
- Prepare reports and client-facing documents on project status and operational performance.
Regulatory Compliance & Documentation:
- Handle the application and processing of import/export permits (e.g. TradeNet, Cargo Clearance Permits, Customs Declarations).
- Ensure all shipments comply with statutory and regulatory requirements (e.g. Singapore Customs, ICA, AVS, etc.).
- Work with internal stakeholders and external partners to resolve compliance-related issues efficiently.
Operational & Administrative Support:
- Assist to update SOPs, billing instructions and payment instructions.
- Assist to work on RFQs from clients.
- Assist to prepare invoices.
- Support the mailroom duties.
Requirements:
- Diploma/Degree in Logistics, Business, Supply Chain, or a related field.
- 1-3 years of experience in customer service, project coordination, or logistics-related roles.
- Familiarity with import/export permit systems such as TradeNet, NTP, or similar platforms is preferred.
- Comfortable reading and interpreting government regulations, customs guidelines, and SOPs.
- Strong attention to detail and accuracy, particularly in regulatory documentation.
- Effectively bilingual in English and Mandarin to liaise with mandarin speaking stakeholders.
- Able to manage multiple tasks under tight deadlines with a proactive, solution-oriented mindset.
- Able to start within short notice preferred.
- Fresh Graduates are welcomed to apply.
