Responsibilities
- Understand and address customer needs
- Resolve customer complaints by offering suitable solutions and alternatives within the allotted time ensure follow-up for resolution.
- Coordinate with both internal and external stakeholders, including customers, contractors, workshops, etc.
- Prepare quotations and issue work orders as required.
- Create job orders for workshops and contractors.
- Work with controllers and contractors to ensure service/repair quality and agree on pricing.
- Follow up on the service/repair progress with workshops and contractors, and provide customers with updates.
- Keep customers informed about the service/repair schedule and vehicle collection details.
- Handle customer complaints and provide recommendations for resolution within the established guidelines.
Requirements:
- Minimum O level and above
- At least 1 - 3 years of customer service experience
- Willing to work on Alternate Saturday half day
Interested candidates who wish to apply for the advertised position, please send in your resume to [Confidential Information].
EA License No: 13C6305
Reg. No.: R1985956 VIVIEN TAN
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
