Night Customer Service Agent (Banking)

Customer Service Officer (Call Centre)

Location: Changi / Jurong East (need to be comfortable with either location for first 3 months of training)

Contract: 12 Months (renewable / convertible) - 3 months training

Working days: 4 weekdays + 1 weekend

Working hours: Any 8 hours between 1PM to 12 Midnight example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Basic salary: Up to $3,800 + Shift Allowance

Job Description:

. Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

. Ability to understand customers needs and provide appropriate solutions and attention.

. Identify cross-sell opportunities during customer interaction.

. Consistently deliver quality service to our customers to achieve total customer satisfaction.

. Solicit customers feedback and identify problem trends for improvement actions.

Requirements:

• Min. Diploma and above
• Experienced in call center settings / customer service experience
• Experienced in banking sectors

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PERSOLKELLY Singapore Pte Ltd . RCB No. 200007268E . EA License No. 01C4394. Reg. Reg No: R23117785 (Lok Ding Hann)