Customer Service Representative (Transport,Warehousing and Freight)
We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.
Key Responsibilities:
- Provides warehousing, transport and logistic solutions to existing business accounts.
- Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
- Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
- Manage inventories and logistic arrangement through warehouse management system and transport management system.
- Perform both deskbound and outbound duties at warehouse.
- Generate daily, weekly and monthly inventory reports.
- Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
- Handle in inquiries and complaint.
- Perform service recovery by providing solutions on issues encountered during operation.
- Perform any other duties as assigned by the Manager.
What are we looking for:
- Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
- Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
- Possess a service mind-set and strong interpersonal skills.
- Able to write and communicate well.
- Take ownership of their work well.
- Keen learner with a desire to expand knowledge in the supply chain management
- Able to work both independently and in a team.
- Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
- Strong interpersonal and communication skills able to engage with colleagues and customers confidently.
- Positive attitude and adaptable to the changing needs of the business environment.
- Proficient in the use of PC & Microsoft Office and excel formulas.
Benefits:
- Training will be provided.
- Full time permanent position with basic salary.
- Entitled to 13th month after 1 year.
- Office is only a 7min walk away from Tuas West Mrt Station.
.Only shortlisted applicants will be contacted.
