Customer Service Representative (Transport,Warehousing and Freight)

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

Provides warehousing, transport and logistic solutions to existing business accounts.
Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
Manage inventories and logistic arrangement through warehouse management system and transport management system.
Perform both deskbound and outbound duties at warehouse.
Generate daily, weekly and monthly inventory reports.
Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
Handle in inquiries and complaint.
Perform service recovery by providing solutions on issues encountered during operation.
Perform any other duties as assigned by the Manager.

What are we looking for:

Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
Possess a service mind-set and strong interpersonal skills.
Able to write and communicate well.
Take ownership of their work well.
Keen learner with a desire to expand knowledge in the supply chain management
Able to work both independently and in a team.
Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
Strong interpersonal and communication skills able to engage with colleagues and customers confidently.
Positive attitude and adaptable to the changing needs of the business environment.
Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

Training will be provided.
Full time permanent position with basic salary.
Entitled to 13th month after 1 year.
Office is only a 7min walk away from Tuas West Mrt Station.

.Only shortlisted applicants will be contacted.

CUSTOMER SERVICE OFFICER

Customer Service Officer (Jalan Besar)