Customer Service Officer (Jalan Besar)

Job Responsibilities:

• Handling of product samples
• Handle incoming calls/faxes/e-mails or serve walk-in customers on enquiries and confirmed orders
• Liaise with customers and negotiate on prices
• Prepare necessary paperwork, such as quotations, delivery orders
• Follow-up on outstanding enquiries, back orders and customers payments
• Issue credit notes to customers if necessary

Job Requirements:

• GCE N Levels or equivalent
• Preferably 1-2 years working experience in customer service or field sales
• Has initiative and positive learning attitude
• Pleasant personality and customer service oriented
• Able to work independently as well as in a team
• Good communication skills and possesses good problem-solving skills