Customer Service Officer

THE ROLE

Responsible for supporting the manager in planning, developing and deepening marketing opportunities of new and existing sales channels.

KEY ACCOUNTABILITIES

• Handle enquiries via phone, email and social media platform
• Prepare sales proposals for existing and new customers
• Execute order processing and order fulfilment tasks
• Prepare invoices and work with Accounts Department to ensure prompt payments
• Schedule work for technical teams to meet customers timelines
• Liaise with external vendors: suppliers, contractors, partners
• Other ad-hoc duties assigned by Management

..Saturday on work shift rotation from 9am to 12pm only (once every 3 to 4 weeks)