CUSTOMER SERVICE OFFICER

Responsibilities:

• Engage with customers courteously at the front-line, providing assistance with any faulty products distributed by us.
• Respond promptly to phone calls and emails regarding product inquiries/servicing.
• Conduct thorough testing to confirm the serviceability of products and follow up with the most effective solution.
• Accurately input customer and product details into our in-house customer service report system.
• Handle the returns of faulty products from superstores/dealers.
• Maintain meticulous follow-up on assigned responsibilities.

Job Requirements:

• Min 3 years prior experience necessary a willingness to learn is essential.
• Possess strong problem-solving and decision-making skills.
• Proficient in computer functions Microsoft Office knowledge is a plus.
• Competent in verbal and written communication skills.
• Open to constructive criticism and providing valuable feedback/ideas for procedural improvements.
• Interest in PC components, fitness & wellness lifestyle products.
• Minimum of an A level cert.