Customer Service Officer

Workplace: Changi

5-day work week (Mon to Sun)

Rotating Shifts: 8.30am to 5.45pm / 10.45am to 8pm

Minimum GCE N level with 1 year experience in similar field

Customer service oriented

Possess good interpersonal and communication skills

Good Customer Service skills & Integrity

Must be able to perform shift duties and work on weekends and public holidays

Handle telephone/walk-in enquiries regarding resort bookings and reservations.

Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.

Ensure seamless and smooth check in/out of guests/members.

Collect payment for room rentals and facilities usage.

Compile and tally cash collected against revenue collection report at the end of the day.

Raise billing requests as and when required.

Record, compile and follow-up on lost and found item.

Generate daily check-in lists for security & housekeeping info.

Ensure adequate supply of stationeries for smooth daily operations.

Submit monthly photocopier meter record.