Job Summary:
We are seeking a detail-oriented and proactive Customer Service Officer to support our after-sales operations in the Lifting Equipment (MobileCranes) & Automotive (Heavy Vehicles) sector. The role involves managing quotation and invoices, liaising with internal teams and customers, and ensuring smooth after-sales processes. The ideal candidate will be organized, customer-focused, and capable of handling sensitive information with professionalism.
Job Responsibilities:
After-sales Operations
- Support for After-Sales Team.
- Handle company billing/invoicing to customer.
- Prepare sales related documents such as sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc.
- Ensure sales quotation, sales order, billing/invoice, delivery order, service report, certificate etc are scan and email customer promptly. Upload invoices to various platform as required.
- Daily key in or import sales invoice and delivery order into accounting system, link billing/invoice to stock withdrawal item.
- Assist sales team in following up with customer outstanding payment.
- Maintain and create customer code in system.
- Prepare weekly sales update and collection update.
- Ensure e-send monthly statement of accounts to customers promptly.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Reply customer enquiry emails and answering calls.
- Handle incoming calls, directing calls to the appropriate departments or individuals if required.
- Handle mail and deliveries, distributing them to the appropriate recipients.
- Assist in handling office supplies and stationery.
- Assist with any other administrative tasks.
- Assist in any ad-hoc task if required.
- You may be assigned to new task from time to time.
Job Requirements:
- Minimum GCE O Level or equivalent diploma preferred.
- Min 2+ years of experience in after-sales or customer service admin roles, preferably in lifting equipment or heavy-duty automotive sectors.
- Strong communication and coordination skills.
- Proficient in Microsoft Office (Excel, Word) and service/finance management systems i.e. Zoho and AutoCount.
- Able to multitask and work independently in a fast-paced environment.
- Able to handle confidential information with discretion.
