Customer Service Officer / Senior Customer Service Officer

Job Purpose

At AHG, we believe every visitor deserves a memorable experience. As our Customer Service Officer, you will be the welcoming face of our cultural spaces - ensuring smooth operations, unforgettable events, and warm hospitality.

Your mission: To uphold our high service standards and create memorable experiences for all our patrons, while building valuable skills in hospitality, event coordination, and customer engagement.

Benefit Highlight

• Opportunities for development and growth
• Medical & Dental Benefit
• AWS [13 Month Bonus]
• Performance Bonus
• Annual Increment
• Flexible Benefit [$400 Annually]
• Overtime Payment

Duties and Responsibilities

. Customer Service and Front-of-House Services

- Deliver warm, professional front-of-house services at AHG venues, ensuring every visitor feels welcomed and valued.

- Serve as the Venue Officer, delivering excellent customer service to all patrons and guests.

. Venue Standards and Presentation

- Assist Customer Service manager in upholding venue standards and ensuring smooth, consistent operations

- Oversee the upkeep and presentation of public areas ensuring it is always welcoming

- Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed

. Event Support and Coordination

- Provide exceptional hospitality services for partners, guests of honour, and VIPs.

- Manage and supervise casual staff during performances and events, ensuring top-tier service delivery.

- Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.

- Assist in coordinating special events and gala performances to ensuring seamless operations and a positive, memorable guest experience.

. Safety and Conflict Resolution

- Adhere to safety protocols and emergency evacuation procedures to ensure a secure environment.

- Address and resolve any issues or complaints with professionalism and a positive attitude.

. Venue Tours

- Conduct public tours, sharing the rich history and unique features of our venues enthusiastically, to deepen visitor engagement and appreciation.

Qualifications

Educational Qualifications

• Diploma or relevant qualifications with equivalent years of experience

Experience

• Minimum of 2 years experience in customer service or event management.

Specific Skills Required

• Strong skills in providing friendly and professional interactions with the public.
• Experience in leading public tours.
• Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
• Fluent in spoken English and a second language.
• Basic proficiency in computer applications, including Microsoft Office.