Customer Service Officer

Responsibilities

• Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and satisfying experience
• Monitoring of incoming shipment and ensuring accuracy of shipping documents
• Address customer concerns and complaints, and resolve issues promptly and effectively
• Keep customers informed about order status and promptly handle any changes or updates requested
• Documents, escalate, and follow up on incidents
• Focus on direct customer interaction as a first-level helpdesk
• Collaborate with other teams for timely issue resolution

Requirements

• Minimum GCE N level or equivalent
• Basic Shipping knowledge
• Prior experience in customer service or a related role is preferred
• Display patience when dealing with customers, even in challenging situations
• Good telephone etiquette and communication skills
• Positive attitude, multi-tasker and a team-oriented mindset working with minimal supervision
• Knowledge in MS Office application is essential and hand-on experience in SAP B1 is much preferred
• Work location : Tuas Crescent