Greet shoppers, answer enquiries about products, store locations, and services, and provide accurate information on products & services.
Professionally handle customer complaints, suggest appropriate solutions such as exchanges or refunds, and escalate complex cases to management when necessary.
Manage in-person returns, exchanges, and cancellations according to store policies.
Assist with mall promotions, redemption of vouchers, membership registrations, and general administrative tasks.
Job Requirements
Minimum of GCE N or O Levels.
1-2 years of experience in retail, hospitality, or concierge services is highly advantageous.
Flexibility to work retail hours, which include shifts, weekends, and public holidays.
