Job Description & Requirements
Job Responsibilitie
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Hiring and training new customer service agents.
- Managing the approved budget of the customer service department.
- Staying informed on the latest industry techniques and methods.
- Receive and process customer order by generating commercial Invoice & Packing List (CIPL).
- Checking daily order in SAP.
- Request freight/Insurance cost.
- Checking accuracy of shipping documents, key in all orders received with follow up.
- Application of Certificate of Origin.
- Application for Marine Insurance Certificate.
- LC order & Delivery Against Duty Paid Order (DADP).
- Arranging for Courier Services.
- e-filing of all shipping documents in the system.
- Submit monthly report.
- Arrange for collection of cargoes/trucking of container
Requirements
- Relevant work experience will be advantageous
- Self-discipline, initiative, and able to work independently
- Team player with good interpersonal and communication skills
- Customer Service oriented
- Strong customer orientation and problem-solving skills
- Excellent commercial acumen and ability to add value to customers
- Experience maintaining strong relationships with shipping lines and/or ship management
- Minimum 5 years of experience in a similar role
- Proficiency in MS Office and ERP systems
- Strong verbal and written communication skills, fluent in English
- Stress resistant and able to perform under tight schedules
- Adaptable and willing to work in a rapidly changing, growing environment
