CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE

Salary Package: $2,600 - $3,200 (salary will commensurate with experience accordingly)

Working Hours: 5.5 Work Days, 44 hours

Work Location: Orchard, Central Region

Job Highlights:

Immediate Positions Available

Accessible location, 10 mins walk from Orchard MRT

Benefits: Performance Bonus, Reward Incentives, Medical and Dental

Duties and Responsibilities:

. Greet and register patients and promptly inform the respective doctors upon their arrival.

. Handle patient inquiries and help when needed.

. Attend to phone calls, messages, and email inquiries, addressing patient concerns and providing necessary information.

. Schedule, reschedule, and confirm appointments for the following day, ensuring the appointment book is filled.

. Collect and process payments accurately from patients.

. Coordinate with laboratories for case collection and follow up on outstanding cases.

. Proactively reach out to patients to fill available appointment slots.

. Adhere to established procedures for the opening and closing of the clinic each day.

. Retrieve patient folders for daily appointments to ensure a smooth workflow.

. Maintain a tidy and presentable reception area and clinic environment.

. Participate in staff meetings and task force activities to contribute to the clinic's overall efficiency

. Manage the receptionist team, dentists, and our referral clinics.

. Assist with ad hoc tasks assigned by the management.

Job Requirements:

. Diploma or at least O level with several years of relevant experience

. At least 2 years of relevant experience in dental or healthcare industry.

. Able to conduct training for receptionist.

. Possess strong communication skills and leadership skills.

. Able to multi-task, problem-solve and manage time efficiently.

Benefits:

. Competitive salary and performance-based incentives.

. Supportive and friendly work environment.