Customer Service Executive (SAP) Manufacturing

Our client is a global US MNC in the IT industry. Due to business needs, they are now recruiting a Customer Service Executive be part of their Customer Service Team for ongoing transformation projects. They are located in the East Area - easily accessible.

Responsibilities of Customer Service Executive:

• Handle customer enquiries via email and phone, ensuring excellent service at every interaction
• Manage stock reservations, delivery scheduling, invoicing, and order tracking
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfilment
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests
• Liaise with vendors for deal approvals and rebate programs
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions
• Support process improvements and undertake other duties as assigned

Requirements:

• Min 2 years of working experience in customer service field
• Experience in using Microsoft office and SAP
• Comfortable to work in fast paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

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