Customer Service Executive (Order Management)

Responsibilities

• Respond to basic customer queries on product availability, pricing, delivery charges, and lead times.
• Compile spot quotations in partnership with Sales and ensure timely turnaround.
• Capture and validate customer orders in ERP/Order Management System with accuracy.
• Liaise with Sales, Supply Chain, and Logistics to align fulfilment plans and delivery schedules.
• Prepare delivery documentation to support invoicing and shipment release.
• Manage pending orders by resolving basic exceptions and supporting clearance for billing.
• Follow up on open orders and provide status updates to relevant parties.
• Perform basic checks and follow-ups on payment status when required.
• Maintain accurate order, shipment, and customer records in CRM/ERP.
• Support administrative tasks tied to order processing and customer service operations.

Requirements

• Diploma/Degree in Business, Supply Chain, or a related discipline
• 3-7 years of relevant experience in customer service, order processing, or sales support
• Proficiency with ERP/Order Processing tools and delivery/invoicing documentation workflows
• Detail-oriented, able to manage seamless coordination across stakeholders

Clarence Khoh
R1552376