Administrative Executive (Customer Service & Order Support)

Responsibilities

• Provide administrative support for assigned customer accounts.
• Handle basic customer enquiries on product availability, pricing, delivery charges, and lead times.
• Support Sales by preparing quotations for spot enquiries.
• Enter and update customer orders accurately in the ERP/Order Processing System.
• Coordinate with internal teams (Sales, Supply Chain, Logistics) to ensure timely order fulfilment.
• Prepare and submit delivery documentation to enable invoicing.
• Assist in clearing pending orders to support billing and order closure.
• Track outstanding orders and follow up on order status, including basic payment status when required.
• Maintain accurate records for orders, shipments, and customer data in CRM/ERP/Shared Drive.
• Support general office administration related to customer service and order management.

Requirements

• Diploma/Degree in Business, Supply Chain, or a related discipline
• 3-7 years of relevant experience in order processing, sales support, or customer service administration
• Comfortable working with ERP/order management tools and standard delivery/invoicing documentation
• Detail-oriented, able to manage high transaction volume and coordinate across multiple stakeholders

Clarence Khoh
R1552376