6 months
Central
up to 4.5k
Operations
- Assist the Manager to supervise a team of ground operations staff
- Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services
- Review existing work processes/workflows, and propose continuous improvement to the processes/workflows
- Develop and implement new operational workflows to support the department's work
- Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless
- Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly
- Perform frontline counter duties at times
- On rotation for 24/7 on-call duties
Team Development
- Provide On-Job Training(OJT) to new colleagues as assigned
- Coach and mentor ground team
- Develop and refine training materials and manuals
- Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions
- Be an effective lead to promote collegiality and teamwork within the department and hospital
Service Quality
- Assist Assistant Manager/ Manager to attend to complaints
- Investigate complaints and incidents
- Analyze service issues and proactively develop effective solutions to solve operational and systemic problems
- Write written replies to complainants
- Conduct quality audits to ensure high service standards and adherence to procedures and guidelines
- Actively participate as a member or team lead in quality improvement projects at department/division/hospital level
Administrative and Support Functions
- Responsible for managing fixed assets and equipment of the department (phone, IT systems)
- Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure minimal downtime
- Troubleshoot any technical problems encountered by the team
- Support in the collation of operational and management reports generate accurate statistics for management's decision making
- Ensure all documents and data are properly stored, filed and disposed of in accordance to hospital's data governance polices
General
- Participate in hospital-level projects and workgroups
- Organize meetings, write meeting minutes and follow-up on meeting action points at department/division/hospital level
- Participate in emergency planning exercise and render support in any hospital emergency or incidents when required
- Assist to carry out any other duties assigned
Interested candidates, do submit your resume to : [Confidential Information] OR telegram @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820
