Customer Service Executive

2-4 Years

Early Applicant

Job Description

We are on the lookout for an experienced Customer Service Executive to join us

Job Responsibilities:

Provide prompt frontline services and perform administrative tasks and reception duties.
Attending to walk-in, phone and email enquiries
Maintain proper filing and disposal of confidential documents
Identify and assess our salespersons need to achieve satisfaction
Build sustainable relationships and trust with our salespersons through open and interactive communication
Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution
Take the extra mile to engage our salespersons

Requirements:

Minimum Diploma in any disciplines
At least 2 years of relevant working experience in customer front desk fronting.
Proficient in MS Office applications
Strong interpersonal and communication skills
Team player and foster a cooperative work environment

Who will thrive in this role

You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquires is something that comes naturally to you.
Excellent time management and communication skills
High attention to details

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

Other Benefits & Perks