Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
Dispatch Field Services Engineers (FSE's) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Prepare billing for the completed Preventive Maintenance
Generate Reports using excel ,vlookup and pivot table
Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Any adhoc duties assigned by Team Lead from time to time
Requirements
Ideal Profile:
Possess good communication and interpersonal skills.
At least 2 years of relevant experience
Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
Able to multi-task in fast pace environment
Positive attitude, the enthusiasm to learn and the ability to work in a team
