Responsibilities:
1. Order Management & Planning
- Plan and submit orders to suppliers within 48 hours based on customer forecasts and purchase orders.
- Coordinate with customers on order placements and ensure timely follow-up.
- Chase suppliers for order status updates and share estimated availability with customers.
- Request suppliers to release materials produced according to the requested delivery dates (RDD).
- Inform or chase customers to revise purchase orders in cases of discrepancies (e.g., quantity, grade, price, etc).
- Perform periodic housekeeping on outstanding purchase and sales orders data for internal system.
- Calculate and prepare raw material summaries for delivery to the compounding house.
- Prepare inbound summaries of finished goods from the compounding house.
- Coordinate with other planners on stock allocation (common stock) and update customers and system accordingly.
- Liaise with other planners to roll stock, loan stock, or manage stock shortages/surpluses.
2. Inventory & Stock Control
- Manage inventory levels for assigned customers and regularly follow up to clear slow-moving stock.
- Plan buffer stock or consolidate purchases to optimize cost and leverage better price brackets to reap economies of scale.
- Negotiate with customers to accept damaged goods where possible to reduce need to process for claims from supplier, 3rd party logistic service providers or insurance institutions.
- Process and maintain accurate records for trading contracts, inbounds, and outbounds.
3. Customer Service & Coordination
- Coordinate with the Sales Team and other team members to ensure smooth delivery to customers.
- Liaise with warehouse personnel to confirm material availability and resolve issues.
- Assist the Sales Team by checking and updating SMS status when required.
- Visit customers 12 times per month to follow up on outstanding issues, slow-moving stock, accounts receivable (AR), and gather updates on their business status.
4. Logistics & Documentation
- Chase suppliers for shipping documents prior to vessel ETA and arrange for import clearance.
- Request and follow up with the warehouse for DCR photos needed for insurance claims.
- Ensure that customer delivery requests are processed accurately and promptly.
- Ensure accurate GST treatment and maintain proper documentation and filing for compliance at respective platforms.
- Check and coordinate with customers to open or amend Letters of Credit before shipment activation.
5. Finance & Reporting
- Match and forward approved supplier invoices to Finance for timely payment.
- Manage accounts receivable (AR) and collections when required, ensuring timely follow-up on the completion of the credit workflow process.
- Check and investigate reasons for entries in the Negative Gross Margin Report monthly.
- Prepare monthly reports and assist suppliers with data and documentation when requested
6. Ad Hoc & General Duties
- Perform other duties as assigned or reallocated by the superior from time to time.
Requirements:
- Singaporeans ONLY
- Min. Diploma Holder (Logistics, Business Admin, Supply Chain Mgmt.) and above
- Preferably 3-4 years of relevant customer service working experience
- Good knowledge of SAP system (Hana & Logistics) & Microsoft Excel
- Self-motivated, fast worker & good team player
- Meticulous in figures
- Able to work independently with minimal supervision
- Excellent communication, interpersonal and computer skills
