Customer Service Associate

Job Description
.Reports to Contact Centre Team Lead

.Handle customer service hotline, email, and live chat, and provide first level of supports from OMNI Channels

.Resolve customer queries efficiently and escalate issues promptly

. Follow Standard Operating Procedures closely

. Work as a team and ensure that the contact centre service level is met

Requirements

. Diploma / GCE A Level / NITEC / GEO O Level or equivalent

. Minimum C5 for English O level

. At least 2 years of relevant working experience in contact centre environment and/or service-related industry

.Pleasant disposition with good communication skills

.Fluency in a second language

.Computer literate and good typing and writing skills

WFO - Ang Mo Kio, M-F: 8am - 5:30pm