Customer Service Assistant/ Executive (Aftersales Service)

Responsibilities

. Handle customer enquiries through multiple channels, including phone calls, emails, Live Chat, WhatsApp, and walk-in customers, ensuring timely and professional responses.

. Perform spare parts forecasting, purchasing, and usage tracking.

. Liaison with the Factory to ensure optimal stock availability.

. Oversee grading operations, including but not limited to parts extraction and regular stocktaking activities.

. Preparation and processing of invoicing for spare parts sales.

. Maintenance and updating of the data for CRM system, including but not limited to Serial Number databases, model codes, and system updates during new product launches.

. Support and coordinate CRM platform enhancements to improve data accuracy and operational efficiency.

. Compilation and preparation of Reports to the Management and Business Unit (BU).

Requirements

. Diploma in Business Administration, or similar discipline

. Minimum 3 years of relevant customer service experience.

. Experience in call centers is preferred.

. Good analytical, organizational, and documentation skills.

. Proficient in Microsoft Excel and familiar with CRM systems.

. Able to work independently and communicate effectively with internal and external stakeholders.

Working hours:

Mon to Fri, 8:30am to 5:30pm