Customer Service Coordinator

Job Overview:

We are looking for a Customer Service Coordinator to support our After Sales department. The ideal candidate will handle customer enquiries, assist with warranty documentation, and provide support to walk-in customers at our showroom.

Key Responsibilities:

- Handle incoming calls and respond to customer enquiries in a professional and timely manner

- Assist in processing documentation, including warranty claims and related paperwork

- Provide support to walk-in customers, addressing their queries and concerns

- Explain product features and recommend suitable products to customers

- Coordinate with internal teams to ensure smooth after-sales service operations

Requirements:

- Good communication and interpersonal skills

- Customer-oriented with a positive attitude

- Basic administrative and documentation skills

- Ability to multitask and handle customer enquiries efficiently

- Prior experience in customer service or retail is an advantage (but not mandatory)

Training:

Product training will be provided

Working Hours:

Monday to Friday

9:00 AM to 6:00 PM