As a Customer Service Representative, you will take charge of
- Respond to buyer inquiries in a timely and accurate manner via chat.
- Identify the needs of buyers by asking relevant probing questions.
- Attend course refreshers to ensure knowledge about the products and promotions is up to date.
- Acknowledging and resolving buyer concerns and complaints.
- Analyze and report product and promotion issues.
- Update internal databases with information about product issues and valuable discussions with buyers.
- Monitor buyer complaints and proactively initiate outbound chat to aid assistance.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Ensure prime satisfaction of each buyer who reached out via chat.
What we are looking for - the ideal profile
- Minimum of 2 years experience in Customer Service in a BPO or Captive Environment
- Above Average English Communication Skills, both verbal and written
- Above Average Typing Speed
- Minimum of 1-year experience in Consumer Electronics or a similar industry (Customer Facing or Phone/Chat Support)
- Proficient in MS Word and Excel as well as Google Sheets
- Excellent in Problem-Solving skills, Effective Listening, and Proactive
- Ability to multitask, prioritize, and manage time effectively
- Advantage if has background or exposure to SEA E-Commerce Market
