Company Description
OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals expertise in digital marketing.
Roles and Responsibilities
Customer Service
- Handles learner's inquiries via phone, email, WhatsApp, and in-person interactions.
- Provide timely and professional responses to queries regarding course information, schedules, and learning resources.
- Assist learners in troubleshooting issues related to course access and enrollment
- Ensure a smooth and welcoming onboarding process for new students.
- Ensure that the retention rate of students is kept at a minimal range
Communication & Coordination
- Maintain clear and consistent communication between learners, trainers, and internal teams.
- Collaborate with management to enhance student engagement and retention strategies.
- Proactively report any operational or student concerns to ensure prompt resolution.
- Monitor attendance and follow up on absenteeism to maintain learner engagement.
Continuous Improvement & Growth
- Identify opportunities to improve the student experience and propose solutions.
- Assist in implementing student feedback to enhance course delivery and service quality.
- Stay updated on industry trends and best practices in learner support.
What We're Looking For:
- Willing to work on weekends
- Possess a Diploma or Degree in any discipline
- Strong interpersonal and communication skills with a passion for customer service.
- Excellent organizational abilities and attention to detail.
- Proficient in computer literacy eg. google drive, google sheet
- A proactive and resourceful attitude with the ability to multitask in a dynamic environment.
- Prior experience in customer service, hospitality, or administrative roles in an educational organisation is a plus
