Customer Service Executive

Job Scope:

• Provide customer service through hotline calls, emails, and walk-ins.
• Process orders via various purchasing methods.
• Handle enrolments for new customers.
• Prepare daily sales reports to ensure accurate payments and stock quantities.
• Assist with the purchase of merchandise and spare parts.
• Organize and file documents.
• Verify invoices against order forms to ensure accurate data entry.
• Address customer inquiries promptly.
• Issue products to customers based on their purchases.
• Pack stock for deliveries and coordinate courier services.
• Liaise with couriers to ensure timely deliveries.
• Conduct daily stock counts to maintain accurate inventory levels.
• Order stock to replenish inventory as needed.
• Receive and arrange stock in the warehouse.
• Provide after-sales services, including repairs.
• Prepare inventory reports.
• Perform other ad-hoc duties as required.

Requirements:

• Minimum of 1 year of experience in customer service or sales administration.
• Strong verbal and written communication skills.
• Proficient in MS Office.
• Ability to work independently and collaborate effectively as part of a team.