Customer Service Executive

Responsibilities

• Attending to walk-in customers / Internal company enquiries & issues
• Identifying and responding to customers needs by providing technical advice
• To update customers when vehicles are ready for collection after ensuring all repairs are completed
• Doing customer quotations & following up with customers on the service/repair
• To negotiate with customers on service/repair pricing
• To convince external customers to take up contract packages
• Updating of daily report
• To check stocks and inventory of parts needed for workshop daily service and repair
• End month to check backdated invoices (if any), assist to do accrual list
• Checking of work orders ensuring all billing and purchase invoices are keyed & closing of work orders
• To do daily system entry, billing of invoices (internal & external) & in-house contractors supplier invoices
• Do follow up with external customers on outstanding/overdue payments (credit/cash)
• Follow-up on the WIP vehicles in the workshop on progress & update accordingly
• To liaise & press the workshop on the progress of urgent jobs
• Raise job orders to workshops & contractors
• Liaise with in-house contractors on the service/maintenance of the vehicles & provide feedback/update to customers
• Prepare quotations and raise Work Orders accordingly
• Ordering of office stationery, etc.
• Draft contracts and check pricing for all vehicles

Requirements

• GCE O Level with 1-3 years of work experience in automotive industry/workshop preferred
• Good interpersonal skills, proactive, independent with positive attitude, good team player and able to communicate with all levels of staff
• Proficient in MS Office - Microsoft Word & Excel