Job Scope:
- Address customer enquiries and feedback received via different touchpoints(including face-to-face, hotline and emails) promptly and professionally
- Handle facility bookings, programme registrations and over-the-counter paymentcollections
- Follow up with designated departments and/ or escalate issues to supervisors toensure timely and appropriate actions are taken to resolve customer feedback andenquiries
- Keep records of customer interactions, including lost and found items, in the CRMsystem according to the established criteria and guidelines
- Maintain secure custody of found property
- Update notice and display boards with the public activities/ events conducted withinthe premises, and the appropriate environmental and service information
- Perform daily settlements and financial reconciliations for revenue submissions
- Identify improvements and propose recommendations to address operationalchallenges and enhance customer experience
- Ad-hoc duties and projects as assigned or needed
Location: National Stadium
Salary:
S$14 /hour for weekdays
S$16 /hour for weekends
Requirements:
- Minimum 20 hours per week.
- 6‑month commitment required.
- Able to work weekends, public holidays, and shift hours (morning, afternoon, evening, and event days).
- Prior guest service experience is preferred.
- Able to communicate politely with guests, provide information, and give directions.
- Comfortable handling enquiries, feedback, and basic guest issues.
- Comfortable working in a sports or events environment, including managing occasional crowd flow.
- Able to use basic computer systems (e.g., checking bookings, entering data, and following up on cases).
EA License No.: 96C4864
Reg No.: R25128798 HUANG QIMENG
