Customer Care Advisor (East) #EEF

. You will provide quality and professional track and trace services to all parties, particularly customers and the network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service.

. You will provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost or damaged shipments etc.

. You will also be required to handle all trace enquiries in accordance with service standards and processes.

. In addition, you are expected to deliver best in class customer service by fulfilling each customer's unique needs while adhering to policies.

. You will also be required to handle any overflow calls to support the contact center, to respond to customer queries regarding information on prices, customs requirements etc. on a timely and professional manner.

Elsa Fontanne (CEI No. R24124496)

Email Address:

Recruitment Consultant

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted