CR Administrator / Business Consultant

Responsibilities:

• Manage and process Change Requests (CR) in line with deployment and project requirements.
• Serve as the subject matter expert (SME) for the iCHAMP platform, including creation, modification, submission, and management of Change Requests.
• Conduct impact analysis and ensure all necessary approvals are obtained prior to implementation.
• Coordinate with Development, QA, and DevOps teams for smooth and timely deployment.
• Ensure compliance with change management and release governance processes.
• Track Change Requests (CR) end-to-end and provide timely status updates to relevant stakeholders.
• Provide expert guidance and support to users on iCHAMP platform usage and workflows.
• Drive continuous improvement of Change Management processes through data insights, best practices, and system optimisation.
• Develop and maintain documentation, SOPs, and user guides tosupport effective use of iCHAMP.
• Troubleshoot system and process issues, and perform root causes analysis.
• Developand implement customised solutions to address operational and system challenges.

Requirements:

• Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Min 3 years of experiences in Change Requests management.
• Prior experience or certification in iCHAMP platform is required.
• Strong coordination and stakeholder management skills.
• Good analytical and problem-solving abilities.
• Ability to work independently and manage multiple tasks effectively.
• Flexible to work shifts and able to support night shifts, if required.