We are seeking a dynamic Client Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.
THE CHALLENGE
- Act as the primary post sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
- Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
- Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
- Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
- Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
- Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
- Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
- Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
- Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
- Other tasks as defined
YOUR PROFILE
- Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
- Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
- Analytical mindset with the ability to interpret data and translate it into actionable strategies.
- Exceptional problem-solving and conflict-resolution skills.
- A results-driven approach with a focus on client satisfaction and retention.
- Languages: English required, Mandarin desirable.
- Knowledge of Sportradar products a plus
- Knowledge of betting landscape a plus
OUR OFFER
- The opportunity to work and develop within an inspiring and fast-growing company
- Collaboration with friendly colleagues from all over the world
- Work with and support some of the biggest names in the sports and gaming industry
- Hybrid work environment
Important: As part of the onboarding process, you may be required to spend 1-2 months with the team in our Mostar office to ensure a smooth integration and knowledge transfer.
OUR RECRUITMENT PROCESS:
- Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
- Technical Assessment (if applicable): A short task to showcase your technical skills.
- Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, as also discuss team fit.
