Client Success Lead/Manager

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.
• Meet set goals by converting leads into potential customer show ups.

Job Requirements

• Minimum 1 year of customer service or telemarketing experience in the retail or healthcare industry.
• Experienced candidates of 2-3 years will be considered for Managerial positions
• Prior experience in a healthcare, clinic, massage, or spa setting will be beneficial but not a must.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset. Excellent interpersonal and communication skills.

Job Highlights

• High Basic
• Earn up to 10k (easily)
• Uncapped incentives
• Employee discount for beauty and wellness service
• Work well and collaborate with marketing team.