Programme Manager

A.Key Responsibilities

. Conduct and facilitate the Caregivers-to-Caregivers (C2C) Psychoeducation and Caregivers-for-Caregivers (C4C) Support Group Programmes.

. Provide caregivers with relevant information, referrals and emotional support where necessary.

. Promote awareness of Mindfull Community Limited's programmes and services.

. Support outreach and partnership efforts with assigned hospitals and organisations through events, talks, and engagement activities.

. Build and maintain relationships with assigned partners to explore collaboration opportunities and connect with caregivers.

. Ensure timely and accurate entry of data into the Customer Relationship Management (CRM) system to support analysis and reporting.

. Participate in staff meetings, case consultations, conferences and cross-functional projects as required.

. Contribute to team efforts and support colleagues in achieving the organisation's strategic objectives.

. Perform any other related duties as assigned.

B.Requirements

Technical Competencies

. Proficient in Microsoft Office applications including CRM and good case documentation.

Core Competencies

. Caregiver Support & Facilitation - Leading psychoeducation and support programmes, and providing guidance, referrals and emotional support to caregivers.

. Outreach & Partnerships - Promoting programmes, engaging communities and building strong collaborations with hospitals and organisations.

. Organisational Effectiveness - Ensuring accurate data management, reporting and contributing to teamwork and strategic objectives.

. Strong Relationship Management Skills - Ability to engage effectively with colleagues, caregivers, partners and volunteers.

Preferred Qualifications & Characteristics

. Passionate about supporting families and caregivers of persons with mental health issues.

. Diploma or higher qualification in Social Work, Counselling, Psychology or related field with 1-2 years of relevant working experience preferred.